As Founder and Director of Cocoon Technology, Chris brings over 30 years working with global businesses across a wide range of sectors, spanning programme and project management before he moved into consulting focused on process and transformation. He is passionate about business process management and what it can do for an organisation at every level, helping clients solve the process challenges that maximise return on investment and meet both operational and strategic goals.
He is driven by making organisations better: understanding how they operate today, identifying the opportunities to transform, and embedding continuous improvement as a lasting function within the business. His approach centres on real outcomes, helping organisations embrace change so they operate better, perform stronger, and achieve lasting success.
Rich is Solutions Director at Cocoon Technology, with extensive experience helping organisations transform the way they work through data, process intelligence and purposeful software. He leads a team of specialists delivering end-to-end business transformation across finance, leisure, hospitality and manufacturing, covering everything from large-scale system overhauls to the bespoke data integrations and analytics that give clients genuine visibility into their operations.
What sets Rich apart is the combination of strategic thinking and hands-on delivery. He is equally at home advising on architecture, designing intelligent solutions, or guiding a client through a complex change programme. His focus is always the same: understand the problem clearly, build something that works, and make sure it creates real value for the people using it.
Liam leads Cocoon's BusinessOptix and transformation engagements, turning strategy into changes people can see. Eight years of consulting across Australia and the UK, covering business analysis, business architecture, change management and programme delivery.
He has advised organisations from fast-growing businesses to FTSE 100 enterprises on operating model design, process improvement and large-scale transformation, and has led capability development and coaching alongside his client work.
Our software ships inside their platform. Our engineers sit alongside theirs.
Every engagement is staffed by people who have done it before, in:
Refined across every implementation we have delivered, then shaped around your organisation.
Sectors where we already know the pressures and the operating rhythm:
The consultants who advise you and the engineers who build for you are one team.
Most of our clients are still our clients years after the first project closed. That changes the advice we give on day one, because we have to live with it.
If BusinessOptix is wrong for you, or the timing is wrong, we will say so. A sale that fails costs us more than one we never made.
Before we start, we agree what success looks like in numbers: return, cycle time, cost, adoption. Those are the numbers we report against every month.
Every engagement transfers knowledge to your team. A good project is measured by how little you need us afterwards.
Regular updates, early warning on risk, and an honest assessment even when it is the one you were hoping to avoid. Support continues well beyond go-live.
“It is refreshing in the service sector industry to come across a company that is so customer focused - it is definitely ingrained within the culture of Cocoon.
This differentiates them from others - the difference is someone that cares.”
Carl Fox, Triumph Motorcycles
“We have partnered with Cocoon for many years. The team combine specialist expertise and skills with a collaborative approach, to deliver quantifiable business benefits.
They form lasting partnerships that support customers throughout their transformation journey and beyond.”
Peter McInally, CEO, BusinessOptix
“Their honesty in evaluation built trust that lasted through implementation and beyond.”
Chief Operating Officer, Financial Services Firm
Start with a conversation. If we cannot help, we will say so.
Monaco House
Kings Langley
WD4 8LQ
BusinessOptix™ is a trademark of BusinessOptix Ltd.