Maximise Your Investment Long After Go-Live

Implementation is just the beginning. Our ongoing support, optimization services, and strategic advisory ensure you continue extracting value from BusinessOptix for years to come—turning one-time improvements into continuous transformation capability.

 

 

 

 

 

Why Ongoing Optimization Matters

 Go-Live Isn't the Finish Line—It's Mile One

The Truth About Post-Implementation

0

Of Platform Value is Realized After Initial Implementation

0

Better Adoption Rates for Organisations With Ongoing Support

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Additional Efficiency Gains From Continuous Optimisation

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Average ROI Extension Over 3 Years Through Strategic Partnership

Without Optimization

  • User adoption plateaus or declines
  • Platform capabilities remain underutilized
  • Business changes aren't reflected in digital twin
  • Competitive advantage erodes over time

 

 

 

Our Optimization Services

 

 
 
 
 
 
 
 
 
 
 

 

 

Ongoing Platform Support

Technical Support Tiers:

Essential Support

  • Business hours coverage (9am-5pm UK)
  • Email and phone support
  • Issue tracking and resolution
  • Quarterly platform health check
  • Software updates and patches
  • Response time: 4 hours (critical)

Investment: £[X]/month

[Select Essential →]

Premium Support

  • Extended hours (8am-8pm UK)
  • Priority escalation
  • Monthly health checks
  • Proactive monitoring
  • Performance optimization
  • Response time: 2 hours (critical)

Investment: £[X]/month

[Select Premium →]

Enterprise Support

  • 24/7 critical issue coverage
  • Named account manager
  • Dedicated technical resource (shared)
  • Bi-weekly optimization reviews
  • Real-time monitoring
  • Response time: 1 hour (critical)

Investment: £[X]/month

CTA:

[Select Enterprise →]

[Compare Support Tiers →]

 

 

 

 
 
 
 
 
 
 
 
 
 

 

 

 

Regular Optimisation Reviews

Quarterly Business Reviews:

  • Performance vs. objectives assessment
  • ROI tracking and benefit realization
  • Roadmap planning and prioritization
  • Industry trends and best practices
  • Feature adoption recommendations
  • Strategic alignment check

Platform Health Checks:

  • Configuration review and recommendations
  • Performance analysis and tuning
  • Security and access audit
  • Integration health assessment
  • Data quality evaluation
  • Usage analytics and insights

Capability Maturity Assessment:

  • Current state capability evaluation
  • Gap analysis vs. best practices
  • Improvement opportunity identification
  • Capability development roadmap
  • Training needs assessment

[Schedule Health Check →]

 

 

 
 
 
 
 
 
 
 
 
 

 

 

Continuous Improvement Programs

Feature Adoption Program:

  • New capability training as features release
  • Use case identification for your organization
  • Pilot implementation of advanced features
  • ROI validation before broad rollout
  • Best practice sharing from other clients

Process Optimization Cycles:

  • Quarterly improvement sprints
  • Data-driven opportunity identification
  • Rapid testing and validation
  • Implementation support
  • Results measurement and reporting

Digital Twin Evolution:

  • Regular updates as business changes
  • New process area expansion
  • Integration enhancements
  • Performance dashboard refinement
  • Scenario modeling for strategic decisions

[Learn More →]

 

 

 

 
 
 
 
 
 
 
 
 
 

 

 

 

Strategic Advisory Services

Transformation Roadmap Planning:

  • Multi-year evolution strategy
  • Capability expansion planning
  • Integration with other initiatives
  • Resource planning and budgeting
  • Change readiness assessment

Performance Improvement Consulting:

  • Deep-dive analysis of specific challenges
  • Expert recommendation development
  • Proof-of-concept design
  • Business case development
  • Implementation planning support

Industry Benchmarking:

  • Performance comparison vs. peers
  • Best practice identification
  • Gap analysis and recommendations
  • Competitive positioning insights
  • Capability maturity assessment

[Request Strategic Advisory →]

 

 

 

 

Common Opportunities We Help Clients Capture

Year 1 Post-Implementation

  • Expand to additional process areas (35% do this)
  • Implement advanced analytics (45% do this)
  • Enhance integration depth (60% do this)
  • Average additional savings: 15-20%

Year 2

  • Cross-functional process optimization (70% do this)
  • Automation opportunity identification (55% do this)
  • Strategic scenario modeling capability (40% do this)
  • Average additional savings: 10-15%

Year 3

  • Enterprise-wide transformation management (50% do this)
  • Continuous improvement culture embedded (75% do this)
  • Platform becomes strategic planning tool (65% do this)
  • Cumulative ROI increase: 150%+

 

 

 

 

Optimization Packages

Standard Optimization Package

Includes: 

Premium support + quarterly reviews + feature adoption

For:

Organizations wanting steady improvement

Investment:

£[X]/month

Commitment:

12-month minimum

[Start Standard Package →]



 

Advanced Optimization Package

Includes:

Enterprise support + monthly reviews + continuous improvement program + strategic advisory (8 hours/quarter)

Best For:

Organizations driving ongoing transformation

Investment:

£[X]/month

Commitment:

12-month minimum

[Start Advanced Package →]

Strategic Partnership Package

Includes: 

Everything above + dedicated consultant (1 day/week) + executive advisory + priority access to new features

Best For:

Organizations using BusinessOptix as strategic capability

Investment:

£[X]/month

Commitment: 

24-month minimum

[Discuss Strategic Partnership →]

 

 

 

Manufacturing Client Evolution

Year 1 - Implementation

  • Single production line optimized
  • 25% efficiency gain
  • £500K annual savings

 

 Year 2 - Expansion

  • All production lines included
  • Supply chain processes added
  • 35% efficiency gain total
  • £2.1M annual savings

Year 3 - Strategic Capability

  • Quality management integrated
  • Predictive analytics implemented
  • Became competitive differentiator
  • 45% efficiency gain total
  • £3.2M annual savings

 

 

Total 3-Year ROI: 420%

[Read Full Journey →]

 

 

 

 

Ongoing Learning Programs

 

Quarterly Feature Workshops

 

  • New capability deep-dives
  • Hands-on practice sessions
  • Use case exploration
  • Q&A with experts

 

Power User Development

 

  • Advanced certification program
  • Monthly power user forums
  • Direct access to our consultants
  • Thought leadership opportunities

 

Executive Briefings

 

  • Strategic capability updates
  • Industry trend analysis
  • Peer organization insights
  • Future roadmap visibility

 

 

 

 

 

 

Staying Current with BusinessOptix

Our Upgrade Services

  • Release assessment and impact analysis
  • Upgrade planning and testing
  • User communication and training
  • Managed upgrade execution
  • Post-upgrade support and optimization

Upgrade Cadence

  • Major releases: 2-3 per year
  • Minor releases: Monthly
  • Security patches: As needed

What We Recommend

  • Stay within 2 major versions of current
  • Plan major upgrades annually
  • Immediate security patch application

 [Schedule Upgrade Planning →]

 

 

 

 

Included in All Optimization Packages

Community Access

  • Monthly user group meetings
  • Peer networking opportunities
  • Best practice sharing forums
  • Access to knowledge base
     

Priority Support

  • Direct line to account manager
  • Fast-track technical support
  • Escalation to Cocoon leadership
  • Direct BusinessOptix product team access (when needed)

Innovation Labs

  • Quarterly experimental sessions
  • Early access to new features (beta)
  • Input into product roadmap
  • Pilot programs for advanced capabilities