Why Cocoon?

We are the UK's specialist business improvement consultancy for BusinessOptix. We work with our clients to make their operations visible, measurable and permanent.

0

Years of combined experience

0

Sites connected in a single engagement

0

Sectors we know inside out

We are the best at what we do.

As a business improvement consultancy, we help our clients understand their operations and improve their performance in ways other partners cannot match. Working with parts of, or whole organisations, to refine, or reset, how they are set up to do what they are there to do.

We find we are best at unpicking the stickier, more tangled problems. Where complex processes cross teams and functions, bounce between systems that were never designed to talk to one another, and take years from start to finish.

Cocoon Technology consultants working with a client team

Our clients want to:

Understand how their organisation actually operates today
Embed compliance in the way the work is done, so audit stops being a scramble
Connect systems that were never designed to talk to one another
Model a change before committing money to it
Make continuous improvement a permanent function of the business
Grow without their overheads growing at the same rate

Why Cocoon Exists

Transformation programmes fail for the same three reasons. The process was never understood. The people were never brought along. The technology arrived before either was ready.

Workshop session mapping business processes

So we work in that order

We map how your organisation actually works. We agree what better looks like, in numbers. Then we decide what technology earns its place. Software is the last decision we make.

We're defined by our people

The other side of getting to know your people is our people. Our team is a tight-knit group of specialists drawn from programme delivery, process consulting, data architecture and software engineering. No two of us are the same, we all excel in different ways, and between us we have worked across most of the UK economy.

We often hear from our clients that we are knowledgeable, straightforward, and unafraid to tell them the thing they would rather not hear.

business improvement consultancy in UK

Chris Wootton

Founder & Director

As Founder and Director of Cocoon Technology, Chris brings over 30 years working with global businesses across a wide range of sectors, spanning programme and project management before he moved into consulting focused on process and transformation. He is passionate about business process management and what it can do for an organisation at every level, helping clients understand how they operate today, identify the opportunities to transform, and embed continuous improvement as a lasting function within the business.

Rich Tisdall, Solutions Director at Cocoon Technology

Rich Tisdall

Solutions Director

Rich is Solutions Director at Cocoon Technology, with extensive experience helping organisations transform the way they work through data, process intelligence and purposeful software. He leads a team of specialists delivering end-to-end business transformation across finance, leisure, hospitality and manufacturing, from large-scale system overhauls to the bespoke data integrations and analytics that give clients genuine visibility into their operations. He is equally at home advising on architecture or building the solution himself.

Liam Higson, Management Consultant at Cocoon Technology

Liam Higson

Management Consultant

Liam leads Cocoon's BusinessOptix and transformation engagements, turning strategy into changes people can see. Eight years of consulting across Australia and the UK have covered business analysis, business architecture, change management and programme delivery. He has advised organisations from fast-growing businesses to FTSE 100 enterprises on operating model design, process improvement and large-scale transformation, and has led consulting capability development and coaching alongside his client work, bringing both strategic perspective and hands-on delivery to every engagement.

We help build the software we implement

Our Connections platform ships inside BusinessOptix. Our engineers sit alongside theirs.

Premier Partner Status

Direct access to the BusinessOptix product team
Early sight of the roadmap
Client requirements reach the people writing the code
First access to new capabilities

We build the product too

We built Connections, now part of BusinessOptix
Our engineers work alongside theirs
We collaborate on new capabilities as they are designed
Where the platform stops, we extend it

What that means for you

Fewer surprises. We know what is coming and when
Today's workaround becomes tomorrow's feature
A direct escalation route when something breaks
An honest answer on whether BusinessOptix fits at all

Cocoon Technology engineers working on a platform integration

Our footprint

Our footprint runs right across the UK economy.

We have connected the systems behind an iconic British motorcycle brand, automated supplier payments across a national pub estate, rebuilt patient intake for a private hospital operator, untangled KYC and AML compliance across multiple jurisdictions, and scaled order fulfilment for a brewery supplying both its own pubs and its customers at home. To name but a few of the problems we have tackled.

We love our clients and they seem to love us too

Client logo

In their words

“It is refreshing in the service sector industry to come across a company that is so customer focused - it is definitely ingrained within the culture of Cocoon.

This differentiates them from others - the difference is someone that cares.”

Carl Fox, Triumph Motorcycles

“We have partnered with Cocoon for many years. The team combine specialist expertise and skills with a collaborative approach, to deliver quantifiable business benefits.

They form lasting partnerships that support customers throughout their transformation journey and beyond.”

Peter McInally, CEO, BusinessOptix